Superior Medical Alert Monitoring

Choosing the Right Medical Alert Monitoring Center

Medical alert monitoring is just as important as the medical alert device itself. Our U.S. based monitoring center sets itself apart by using state-of-the-art technology which allows us to respond quickly to your emergency. All of our operators are certified professionals there 24 hours a day, 7 days a week to assist you, we can even provide life saving instruction until rescue arrives. Our medical alert monitoring center is UL Listed, FM Approved and Department of Defense Certified. These certifications mean that our medical alert monitoring center has passed the rigorous and stringent requirements necessary to receive these three certifications.

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Responding to Your Medical Alert Signal

Your emergency call will be answered by a live operator, not an answering machine or service. We also make sure that your emergency call doesn't compete with non-emergency calls. Since our monitoring center is located in California we provide dedicated lines for our alarm systems to connect to our monitoring center. All of our other calls are handled by another carrier and come into our business office in Florida.

In an emergency simply press the button you are wearing and within seconds you will be connected to a professional, caring operator. Your operator will know who you are and have all your information in front of them, just let them know who you'd like them to call. We can call rescue or, if it's not that serious, a family member, friend or neighbor willing to assist you. If you can't speak to us we will assume it's a medical emergency and send rescue. You can be assured you will always have access to our monitoring center in case of an emergency, as well as knowing that your family will be notified so you are never alone. Our caring professionals stay on the line with you until help arrives.

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Prepared to Handle Emergencies

Not only is our monitoring center prepared to handle your emergency we are also prepared to handle other emergencies. Our monitoring center has a tri-redundancy system in place so we are prepared to meet emergencies head on. We have multiple back-up systems as well as fully redundant facilities. In addition we also have a Power Generator, Uninterrupted City Power Grid, Redundant Monitoring Systems, Automatic Redundant Phone Switches, and Automatic Fiber Routing on All Phone Lines.

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Quick Facts About Our Medical Alert Monitoring Center

• Our US based monitoring center has two state of the art facilities: one located in California with a second fully redundant facility in Texas. We also have an additional backup facility in Florida. In addition to our redundant and backup facilities our monitoring center also has a Power Generator, Uninterrupted City Power Grid, Redundant Monitoring Systems, Automatic Redundant Phone Switches, and Automatic Fiber Routing on All Phone Lines. Our monitoring center holds three certifications (UL Listed, FM Certified and Dept. of Defense Certified), these certifications mean that our center has passed three very rigorous certification processes.



• Our monitoring center uses state of the art technology to provide a quick response and your alarm signal does not compete with non-emergency calls because our monitoring center only handles emergency calls, non-emergency calls can not even reach the monitoring center because we use separate phone lines. All non-emergency calls are handled by our business office through phone lines that only go to our business office.



• Our monitoring center operators are certified professionals who have been trained to handle medical alert emergencies. Your operator will have all of your information in front of them from the time they receive your emergency call so they are prepared to assist you.



• Once our operators have sent rescue we will begin calling your contacts beginning with your keyholders. These are the folks you have given keys to that can meet rescue and open the door in the event of an emergency. Next, we will call the contacts you have asked us to notify in the event of an emergency so they know rescue has been dispatched. All of this happens within seconds of you pressing your alarm.

Call (800) 542-0438 now and speak with one of our customer service representatives.

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